We want you to inspect your wig carefully before wearing it, cutting the lace, washing it, colouring it or making any other permanent change.
Change-of-mind returns
Where the cooling-off right under South African law applies, you may cancel an eligible online purchase within seven days after receiving it. The direct cost of returning a change-of-mind item is for the customer.
For hygiene and quality-control reasons, a change-of-mind item must be unused, unworn, unwashed, uncoloured and unaltered, with the lace uncut and the original packaging and accessories included. These conditions apply only to the extent permitted by law.
Incorrect, damaged or defective items
If you receive the wrong item, or an item that is damaged, defective or not as described, contact us promptly with your order number and clear photos or video. Your statutory rights under South African consumer law are not limited by this policy, including applicable rights relating to defective goods.
Return approval
Contact us before sending an item back so that we can confirm the return instructions and destination. Items returned without identifying order information may take longer to assess.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may need additional time to display the refund.